Terms & Conditions | Trampolin.one

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Terms & Conditions

1. Scope

2. Conclusion of contract

3. Prices and payment terms

4. Delivery and shipping terms

5. Right of cancellation

6. Retention of title

7. Liability for defects

8. Redeeming gift vouchers

9. Redeeming promotional vouchers

10. Applicable law

11. Place of jurisdiction

12. Information on Online Dispute Resolution

1. Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTCs") issued by "Trampolin.one" (hereinafter referred to as the "Seller") shall apply to all contracts concluded by a consumer or businessperson (hereinafter referred to as the "Customer") with the Seller in conjunction with the goods offered by the Seller in his online shop. Unless otherwise agreed upon, the inclusion of conditions set up by the Customer is hereby rejected.

1.2 These GTCs apply accordingly for the purchase of vouchers, if and to the extent that differing conditions have not expressly been agreed.

1.3 A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither for their commercial purposes nor for their self-employed work.

1.4 A businessperson is any person or entity or partnership having legal capacity which, when entering into a legal transaction, is acting within the scope of their commercial or self-employed activity.

2. Conclusion of contract

2.1 The presentation of goods in the online shop in particular shall not in itself constitute a binding offer issued by the Seller.

2.2 First, the Customer places the selected goods in the shopping cart. The order process begins in the next step, in which all necessary data for order processing is collected.
At the end of the order process, a summary of the order and contract data is displayed. After confirming this order and contract data by clicking on the button to conclude the order process, the Customer submits a binding offer to purchase the goods in the shopping cart.

The Customer can also submit this offer to the Seller by fax, e-mail, mail or phone.

2.3 The Seller can accept the Customer's offer using the following options:

- sending a written order confirmation or an order confirmation in text form (fax or e-mail)
or
– sending the Customer a request for payment after placing the order
or
– delivering the ordered goods

The time of acceptance is determined by the alternative which occurs first.

The time period during which the offer must be accepted begins on the day after the Customer sends the offer and ends five days after the offer has been sent. If the Seller does not accept the Customer’s offer before the above-mentioned deadline expires, the offer shall be deemed rejected, with the consequence that the Customer shall no longer be bound by his declaration of intent.

2.4 The contract text of each contract concluded between the Seller and the Customer is saved by the Seller. The contract text is saved on the Seller's internal systems. The Customer can view the general terms and conditions on this page at any time. The order data, cancellation policy and GTCs are sent to the Customer by e-mail. After the order is concluded, the contract text is available to the Customer free of charge through their customer login, to the extent that they have opened a customer account.

2.5 All data entered is displayed before clicking on the order button and can be viewed and corrected by the Customer before submitting the order, by pressing the Back button in the browser or the normal mouse or keyboard functions. The Customer also has access to buttons for correction, where relevant, that are labelled accordingly.

2.6 The language of the contract is German.

2.7 The Customer is responsible for providing an accurate e-mail address for contact and order processing and to set the filter functions to allow the delivery of e-mails concerning this order.

3. Prices and payment terms

3.1 The indicated prices are final prices including the statutory VAT unless otherwise agreed.
If additional shipping costs apply, these can be found in the product overview.

3.2 If delivery is made to a non-EU country, the Customer may be required to pay additional customs duties, taxes or fees to the responsible local customs or tax authorities or to banks.
The Customer is recommended to request details from the relevant offices or authorities before placing the order.

3.3 The Customer can choose from the payment methods available in the online shop.

3.4 If it is agreed that payment will be made in advance by bank transfer, the payment is due immediately after the contract is concluded.

3.5 If the payment method "PayPal" is selected, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. PayPal's terms of use apply in this regard. These are available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

4. Delivery and shipping terms

4.1 The goods are delivered via shipping to the delivery address provided by the Customer. The exception to this is for payment via PayPal, in which case the delivery address provided by the Customer to PayPal at the time of payment shall be decisive.

4.2 If the Seller incurs additional costs due to the indication of an incorrect delivery address or incorrect recipient or other circumstances that make the delivery impossible, these must be reimbursed by the Customer unless the Customer is not responsible for the incorrect information or inability to deliver. The same applies if the Customer was temporarily prevented from accepting the service, unless the Seller suitably announced the service sufficiently in advance. Costs for shipment to the destination address are excluded from this rule if the Customer effectively exercises the right of cancellation. In this case, the statutory regulation or regulation stipulated by the Seller shall apply.

4.3 Self pick-up is not offered.

4.4 Customers will receive vouchers in the following form:

·         by e-mail

·         to download

·         by post

5. Right of cancellation

5.1 In general, if the Customer is a consumer, he/she has a right to cancel orders.

5.2 The right of cancellation is determined by the Seller's cancellation policy.

6. Retention of title

If the Seller delivers in advance of payment, ownership in the goods is retained by the Seller until full payment of the purchase price.

7. Liability for defects

7.1 With respect to the warranty, the regulations of the statutory liability for defects apply unless otherwise agreed in these GTCs.

7.2 The Customer is asked to make a complaint about delivered goods that were clearly damaged in transit to the carrier and to inform the Seller accordingly. Failure to do so has no impact on the statutory or contractual warranty claims of the Customer.

8. Redeeming gift vouchers

8.1 Vouchers that are purchased in the Seller's online shop ("gift vouchers") may only be redeemed in the Seller's online shop.

8.2 Gift vouchers and any remaining balances of gift vouchers can be redeemed until the end of the third year after the year in which the voucher was purchased. Any remaining balance will be credited to the Customer's voucher account until the expiration date.

8.3 Gift vouchers may only be redeemed prior to the conclusion of the ordering process. Subsequent redemption will not occur.

8.4 Only one gift voucher can be redeemed per order. Redeeming multiple gift vouchers in one order is not possible.

8.5 Gift vouchers can only be redeemed for the purchase of goods.
The purchase of additional gift vouchers cannot be paid for using vouchers.

8.6 If the value of a gift voucher is not sufficient to pay for the order in question, one of the other payment methods offered can be used to pay the difference.

8.7 Credit on gift vouchers will not be paid out and will not accrue interest.

8.8 Gift vouchers are generally transferable.
The Seller can deliver the goods to the Customer who redeems the relevant gift voucher with discharging effect. This does not apply if the Seller has any knowledge or grossly negligent lack of knowledge of any ineligibility, incapacity for business or lack of authority for representation on the part of the respective holder.

9. Redeeming promotional vouchers

9.1 Vouchers which were issued free of charge by the Seller as part of a (promotional) campaign, which are valid for a specific period and which cannot be purchased by the Customer (“promotional vouchers”), may be redeemed only in the Seller’s online shop and during the period specified by the Seller.

9.2 Individual products may be excluded from the voucher campaign.
The specific restrictions can be found on the promotional voucher if applicable.

9.3 Promotional vouchers may only be redeemed prior to the conclusion of the ordering process. A subsequent reimbursement is not possible.

9.4 Only one promotional voucher can be redeemed per order. Redeeming multiple promotional vouchers in one order is not possible.

9.5 The value of the goods in the respective order must at least match the promotional voucher amount. Any remaining balance shall not be reimbursed by the Seller.

9.6 If the value of a promotional voucher is not sufficient to pay for the order in question, one of the other payment methods offered can be used to pay the difference.

9.7 The credit on a promotional voucher shall not be reimbursed or bear interest.

9.8 The promotional voucher shall also not be reimbursed if the Customer returns the goods that were purchased fully or partially with the promotional voucher, as part of their statutory right of cancellation.

9.9 Promotional vouchers are generally transferable.
The Seller can deliver the goods to the Customer who redeems the relevant gift voucher with discharging effect. This does not apply if the Seller has any knowledge or grossly negligent lack of knowledge of any ineligibility, incapacity for business or lack of authority for representation on the part of the respective holder.

10. Applicable law

The law of the Federal Republic of Germany shall apply, to the exclusion of the laws on the international sale of movable goods.
The statutory provisions regarding restriction of the choice of law and the applicability of mandatory regulations, particularly of the state in which the Customer as a consumer has their habitual place of residence, remain unaffected.

11. Place of jurisdiction

If the Customer is acting as a salesperson, a legal entity under public law or a special fund under public law based in the territory of the Federal Republic of Germany, the sole place of jurisdiction for all disputes arising from this contract shall be the Seller’s registered office.
If the Customer is based outside of the territory of the Federal Republic of Germany, the country in which the Seller’s business is registered shall be the sole place of jurisdiction for any disputes arising from this contract, if the contract or claims arising from the contract can be attributed to the professional or commercial activity of the Customer.
In the aforementioned cases, the Seller may, however, apply to the court in the country in which the Customer is based.

12. Information on Online Dispute Resolution

The platform for Online Dispute Resolution of the European Commission is available on the internet: https://ec.europa.eu/odr

We are neither obliged nor prepared to take part in dispute resolution proceedings before a consumer arbitration board.

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